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��ࡱ�>�� ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������o� �r���bjbj[i[i2�9�\9�\i)�������: : ������������8 t]d�c%�l�qr���#�#�#�#�#�#�#$c'��):�#���qq���#��n�$4!!!�v���#!��#!! , �����ͫ�#q�����ev �#�$hc%$ 3*�f3*, 3*�, t��!������#�#!���c%������������������������������������������������������������������������3*���������: i �: 2024 shanghai futures exchange arrangements for member services and investor education to better serve the real economy and enhance its services for the market, the shanghai futures exchange (shfe or the exchange) will roll out a series of arrangements for member services and investor education in 2024, with more diversified, optimized and innovative services covering members, industries and the market as a whole. first, shfe further clarifies the communication mechanism between the market and the exchange, organizing the communication channels into a matrix and enhancing the �one-stop� member service mechanism. second, shfe bolsters member services, launching exchange-member joint initiative and exchange-global partners joint initiative, and improves the cooperation mechanisms for organizing market events both at home and abroad with various business organizations. it will also deliver regular intensive courses for futures professionals in line with market development needs. third, the exchange aspires to create and enhance a service framework for the industries that consists of the business support initiative, the industry and finance service base, and the corporate client development program. fourth, as part of its efforts to broaden the scope and depth of market promotion, the exchange will regularly host the monthly commodity update and the shfe monthly market update, increase market compliance awareness and guidance, enhance the online investor education base, and promote the integration of investor education into the national education system. fifth, the exchange intends to set benchmarks and support the industry�s healthy and sustainable development by organizing a number of assessment activities in both chinese and english languages for domestic and overseas participants. contact shfe i. communication channel matrix about � to further facilitate daily communication between the market and the exchange, and to enhance the quality and effectiveness of services to members and the market, the exchange organizes the main contact channels into a matrix. classification � first, the exchange uses its official website, the member service system (mss), and similar platforms to release and provide reminders about important information and schedules of the exchange. second, the mss dedicates a section to display the contact information of various business departments, facilitating business inquiries and operations for members. third, the market service center (msc) remains accessible to promote smooth communication between the exchange and the market. fourth, the exchange�s wechat public account, video account, weibo, and other new media channels serve as platforms for investor education and protection and valuable complements to other channels for interacting with investors. fifth, the exchange also sets up wechat groups for the contacts and heads of futures companies, as well as relevant feishu and qq groups as necessary for business operations, to simplify business discussions and transactions for members. processes � below is an overview of the exchange�s primary communication channels: communication matrixchannelofficial websiteshfe:  hyperlink "https://www.shfe.com.cn/eng" https://www.shfe.com.cn/eng shanghai international energy exchange (ine):  hyperlink "https://www.ine.cn/eng/" https://www.ine.cn/eng/ mssshfe mss, ine mss, and ine overseas intermediary service systembusiness department contact informationmss (shfe/ine) � business window � business contact informationmscemail:  hyperlink "mailto:msc@shfe.com.cn" msc@shfe.com.cn telephone: 4008666099new mediashfes� wechat public account, video account, and weibo; ine�s wechat public account; as well as �sfit� and �shanghai institute of futures and derivatives� wechat public accounts, etc.business contact groupwechat group, feishu group, qq group, etc. ii. �one-stop� member service mechanism about � to enhance relations and communication with members and the market, hear the voice of the market, and improve market operation mechanisms, the exchange is continually refining its �one-stop� member service mechanism by establishing a regular and lasting system whereby the various business departments of the exchange can gather and respond to suggestions and inputs from members. classification � first, the member management department of the exchange will serve as the frontline department to coordinate the communication between the members/market entities with the exchange, arrange visits of these entities to the exchange, and invite other relevant departments to participate if necessary. suggestions from the visitors will be responded to appropriately after internal deliberation within the exchange. second, members can use the �one-stop� feedback form for members. this mechanism allows members to directly contact the exchange as needed by emailing the market service center (msc). through this process, members can provide inputs, request assistance in resolving any issues, and suggest the exchange adopt commendable practices from both domestic and international exchanges to enhance the effectiveness of member and market services. members may also make inquiries via the msc hotline. process � ( reception of visitors: a member or market institution sends a letter to the msc email or the exchange�s general office (fax: 021-68401198). �! the general office receives the letter. �! the exchange typically replies with a reception plan within two business days. (  one-stop feedback form for members: a member sends a one-stop feedback form for members (see annex 1) to the msc via email. �! the member management department assigns a contact person and coordinates with the relevant departments for action. �! the exchange responds either in writing or through online channels. member services i. exchange-member joint initiative about � the exchange introduces the exchange-member joint initiative to provide better support and guidance to members and industry associations in harnessing the futures market�s role in serving the real economy, increase the engagement of industry clients, and boost the impact of commodity prices. this initiative continues to facilitate the organization of domestic market events in collaboration with members, including exchange-guided activities, industry-branded activities, and member-organized market events. the exchange will further strengthen the dynamic management of member quota usage and the tracking of event results. classification � this year, the exchange will set different review standards and requirements for the event applications of different members. members are graded based on their performance and distinctive development features (top-performing members will be subject to a filing system, while other members the original review system). the support quota for each member will be the sum of a basic quota and a guided quota. process  a member/industry association submits an event application. �! the exchange reviews and approves the event. �! the member/industry association hosts the event and submits summary materials. �! the exchange reviews and processes expense reimbursements. �! industry service cases are selected for publicity. guidance on 2024 exchange-member joint initiative is released through the mss. ii. exchange-global partners joint initiative about  shfe and ine launch the exchange-global partners joint initiative, aiming to extend the reach and depth of services in overseas markets, amplify international marketing for futures companies, overseas special brokerage participants, and overseas intermediaries, and boost the participation of international clients in the market. this initiative allows the exchanges to organize a variety of overseas market events with relevant business organizations both online and offline. process � an interested institution submits an event application �! the exchange reviews and approves the event. �! the institution hosts the event and submits summary materials. �! the exchange reviews and processes expense reimbursements. the plan for the exchange-global partners joint initiative will be the same as the 2023 overseas market event cooperation plan (for details, please refer to the shfe/ine mms notice dated march 1, 2023. any updates to the plan will be separately communicated). iii. intensive courses for futures professionals about � futures professionals represent the fundamental link through which the futures market serves the real economy and national strategies. to keep them up-to-date with the latest professional knowledge and market service principles, and improve their overall competency, the exchange rolls out intensive courses for them against a comprehensive training curriculum developed in collaboration with universities and market training entities. the training focuses on studies of macroeconomic strategies, promotion of futures products and services, integration of futures and cash markets, client development and nurturing, and trading practices. process � the courses will be delivered by the exchange alone or in partnership with the relevant institutions. details on the initiative will be released through the exchange�s official website or the mms. industrial services i. shfe business support initiative about � the exchange continues the business support initiative to persistently diversify the pool of traders and encourage industrial companies to utilize futures and derivatives as tools for risk management, thereby further enhancing the futures market�s capacity to serve the real economy. this year, the emphasis will be on bolstering the futures market�s price discovery function and the industrial enterprises risk management capabilities. process  a member submits an application/files a project �! the exchange confirms the project �! the exchange tracks the project. �! the exchange evaluates the project outcome. projects will be supported in the form of expense reimbursements. details on the initiative will be released through the exchange s official website or the mms. ii. industry and finance service base about  building on the existing  industry training base, the shfe  business support� industry and finance service base (ifsb) further expands the depth and breadth of industrial services. it motivates industrial leaders to engage in collaborative endeavors across multiple levels, demonstrating their exemplary role. through this initiative, each pair of a futures company member and an ifsb will launch various market cultivation and marketing activities, with the ultimate goal to encourage more upstream and downstream industrial companies to leverage futures pricing for risk management, contributing to the development of a modern industrial system. classification � ifsbs are primarily classified into two types: the first type consists of industrial enterprises, such as production, processing, and trading companies related to the supply chain. the second one includes industry and finance service providers like delivery warehouses, banks, information agencies, media, spot platforms, and various financial institutions that offer related services to industrial businesses. process � an ifsb applicant submits an application together with a futures company member. �! the exchange reviews the application and awards the ifsb status. �! the exchange tracks the progress. �! the exchange evaluates the outcome. the exchange will reimburse the costs associated with industry training conducted by ifsbs and will give appraisals and recognitions when appropriate. the notice on inviting applications for shfe  business support industry and finance service bases was published on february 6 on the exchange s official website. iii. corporate client development program about � aimed at increasing the futures and related derivatives knowledge of industrial businesses as well as their market participation, the exchange continues the �corporate client development program.� this initiative supports members to intensify their industrial services, and encourages them to nurture and develop companies that have not yet entered but have expressed interest in participating in the market, while instructing industrial businesses in utilizing futures and related derivatives to manage price fluctuation risks. classification � the exchange supports members to conduct a variety of training activities to foster participation from new industrial clients in the futures market. an industry service and communication platform will be established to host bi-monthly industry training sessions. routine training classes on financial derivatives will also be offered to central enterprises. process  a member submits a project application. �! the exchange confirms the project. �! the exchange tracks the project. �! the exchange evaluates the outcome (upon reaching the project targets, the member will receive support quotas, which are assigned to the  exchange-member joint initiative budget pool for use in the next year). details on the initiative are released through the exchange s mss and official website (annex 2). marketing i. monthly commodity update about  typically held as a monthly session, this initiative centers on the exchange�s priorities throughout the year. it aims to establish a professional and systematic framework for online marketing and training activities that promotes the exchange�s business operations, industry training, and communications with the members. classification � monthly sessions focus generally on marketing, covering topics such as product operation, market conditions, business rules, regulatory policies, risk control, and compliance. bi-monthly sessions prioritize industry training, including sharing best practices from leading industry and finance service bases as well as presenting exemplary industry training lesson plans. process � these sessions are held by the exchange. details will be released through the exchange�s official website and other channels, with the training course broadcasted and replayed in the �shfe webinar�. ii. shfe monthly market update about � this initiative is designed to help international investors and other market participants stay informed of the latest developments of the exchange�s international products. as part of it, the exchange invites industry experts to hold monthly sessions, which delve into the industry research and market analysis of major international products. these sessions are primarily delivered in english and accessible through online live streaming or recorded broadcasts. process � these sessions are held by the exchange. details will be released through the shfe or ine official website and other channels, with the training course broadcasted and replayed in the �shfe webinar�. iii. compliance awareness and guidance about � under this initiative, the exchange undertakes regular, multi-dimensional activities for market compliance awareness and guidance, with the goal of preventing and mitigating risks, enhancing supervisory efficiency, and uplifting compliance levels. these activities include violation investigation and penalties announcements, bi-monthly supervisory reports, a series of training seminars on supervisory services, and on-site inspections of futures companies organized by the china securities regulatory commission (csrc). process � the notice on investigation and penalties for violations of relevant rules and regulations is published monthly in both english and chinese on the shfe/ine official websites. the monthly supervisory report is issued in even months through the shfe/ine mss. announcements for quarterly training seminars on supervisory services will be made in advance via the exchange�s wechat public account. iv. investor education base about � the shfe investor education base ( hyperlink "https://edu.shfe.com.cn/" https://edu.shfe.com.cn/) serves as a national-level internet-based investor education platform for securities and futures. the base aligns closely with the strategic goals of the exchange. it focuses on training derivatives professionals, optimizing the investor mix, and expediting its development into a world-class, high-caliber exchange service platform for investor education. this initiative represents the exchange�s overall efforts to serve its members and market development. targeting industrial clients, futures professionals, general investors, as well as university teachers and students, the platform offers one-stop services and diverse investment education resources. by focusing on its core mission and leveraging the exchange�s unique expertise, it provides pricing discovery, risk management, and resource allocation solutions tailored for industrial businesses in the supply chain, thereby guiding industrial investors to improve their proficiency and capability in utilizing the futures market. v. integration of investor education into the national education system about � this initiative is in line with the policy requirements of the csrc to �enhance investor education and promote the comprehensive incorporation of investor education into the national education system.� the exchange will actively collaborate with domestic universities to create a multi-tier cooperation system that elevates students� understanding of the futures market and secures a talent pool for the futures industry. classification � one approach involves implementing cooperative projects with selected partner universities, including joint courses and internships. another utilizes members to spur university talent development through various activities, such as summer camps and knowledge competitions, on a broader scale. the exchange seeks to standardize and regulate the integration of investor education into the national education system, hence maximizing the reach and influence of the initiative. process � a project can either be initiated by the exchange or a member. � the exchange reviews and selects the project. � the exchange supports the selected project and promotes its outcome. assessments and awards i. about in an effort to set benchmarks, encourage market compliance and stable operations, enhance the competency of futures professionals, and support the industry�s healthy and sustainable development, the exchange conducts a number of assessment activities annually in both chinese and english languages for domestic and overseas participants. outstanding member award: at the start of each year, the exchange undertakes an annual assessment of the members� market performance and operational compliance during the past year and awards outstanding members, mainly based upon a comprehensive evaluation system. overseas brokerage firms market contribution award: in the first half of each year, ine conducts an annual evaluation of the overseas brokerage firms� client development, market participation, and business services in the previous year, also using a comprehensive evaluation system. excellent analyst (team) award: the exchange generally announces the selection program on its official website at the beginning of each year, open for members to apply. winners are selected based on the applications and materials on the applicants� investment research and service capabilities. �talents in international marketing� award: this year marks the first market-wide foreign language marketing competition. the award will be given to those who excel in market analysis or marketing, as evaluated by their performance in live presentations and other competition sessions. other selections: the exchange awards other areas of expertise based on its annual work priorities and the involvement and contribution of related business organizations in the relevant projects. ii. process member/overseas brokerage firm award: the exchange launches a program. �! the exchange assesses the applicants. �! the exchange announces and awards the winners. excellent analyst (team)/shfe  talents in international marketing : the exchange announces the selection program. �! members apply. �! the exchange assesses the applicants. �! the exchange announces and awards the winners. other selections: subject to the detailed plan. the exchange will closely follow the latest market trends and industry developments, regularly updating the arrangements for member services and investor education based on its own business operation and development. annex 1 �one-stop� feedback form for members no.: (the sequence number of the form filled out by the company. for example: the first form should be designated as 001) date: month day, 2024 company namecontact personlandline and mobile phoneemailsuggestions and inputs to the exchange: 1. 2. �issues that expect for the exchange�s assistance for resolution: 1. 2. �learning from the best practices from both domestic and overseas exchanges, what is expected to be done by the exchange to enhance the effectiveness of member and market services: 1. 2. �(company seal)  note: please send this form to the market service center at msc@shfe.com.cn, and specify in the email subject: xx futures company �one-stop� feedback for members. the member management department will assign a contact person. annex 2 notice on the launch of the 2024 corporate client development program to all members, to increase the understanding on futures and related derivatives of industrial enterprises as well as their market participation, the shanghai futures exchange (shfe or the exchange) will continue the corporate client development program (the program) in 2024. the details of the program are as follows: i. objectives to help members intensify industrial services, develop industrial clients and encourage their participation in the futures market, and help businesses involved in real economy manage price fluctuation risks using futures and associated derivatives instruments. ii. duration till the end of november 2024. iii. contents (i) participants and requirements for the program, members shall file applications in the name of their headquarters. each member shall apply for the participation of two projects at most. the target clients include producers, traders, or consumers who are engaged in businesses related to the products listed on the shfe or the shanghai international energy exchange (�ine�) according to their business licenses and meet either of the following two conditions: 1. the client opens an account in 2024 for the first time; 2. the client has opened an account in 2023 but not yet traded in any application products. (ii) model members will help industrial clients directly participate in the futures or options trading on shfe. during the project period, if a client�s cumulative position and the number of days of position holding in the application products reach the targets, the carrying member will be granted corresponding support quotas. 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"�$v&�(f)�)� h-�.�.�.q1�1@2b2v2w2{2r4t677`7a:�;�������������������������$d�8g$h$ydda$gd�(r1$gd�8�d�8g$h$yddgd�8��;�>@@:@sb�c�ftgxglgng�gi�jsktk�kjm=n>nenwp r r'r�������������������������$d�8g$h$ydda$gd�(r1$gd�8�d�8g$h$yddgd�8��@sbab�cd�f�f�fggnjnwp~p�p�p3qoq r,rqrrrxryr�r�rtv�vjxxxuz\z[.[7[s\{\�\�\����������������������������������������������������hbrcjojqjo(jhbr0jcjojqjuhbr0jcjojqjhbrjhbruhbr6�cjojqj]�hbr5�cjojqjajhlv5�cjojqjh�d*5�cjojqjhbr5�cjojqjhbrcjojqj4'rsvtv�vjxuz[-[.[7[�\�]�^�_�`�a�a�a�b�d�d�d�d�d�d�d�������������������������$d�8g$h$ydda$gd�(rd�8g$h$yddgd�8��\�\�\�\�\_]s]�]�]�]�]^ ^�^�^=_f_�_�_�_`�`�`�`a�a�a�a�a�b�b�bclcrclc~czdfd�d�d�de���ɿ���������������������|��������������rh�q�cjojqjh�i�5�cjojqjhbr5�cjojqjo(h-ucjojqjh]�5�cjojqjhbr5�cjojqjhbrcjojqjo(hbrcjojqjhbrcjojqj\�o(h�8�hbrcjojqj\�o(hbrcjojqj\�h�8�hbrcjojqj\�*�d�d�d�d�d�d�d�d�d�deeee\fef�f�f gg,g-g���������������������d��$1$g$h$ifyd2$d�8g$h$ydda$gd�(r1$gd�8�d�8g$h$yddgd�8�ee*efe�e�e4fjfofzf]fbfdfefofpf}f�f�f�f�f�f g-ggxgyg_gag�g�g�g�g�g�g�g�ghh&hjh�h�hi������������ѷ�������������������������hbrcjkhojqjhbr>*cjojqjhbr5�cjojqjajhbr5�cjojqjajo(hbr5�cjojqjajh�8�hh�5�cjojqjh�8�hbr5�cjojqjhbrcjojqjo(hbrcjojqjh�q�cjojqjo(,-ggxgyg_g`g��?�����kdh$$ift��p�\��4 ��9 �� �w�w�w�0�������� ��������������������4�4� la��td��$1$g$h$ifyd2d�8$g$h$ifyddgd�8�`gag�g�g�g�gdqaaad��$g$h$ifyd2d�8$g$h$ifyddgd�8��kd�$$ift��p�\��4 ��9 �� �&w�&w�w�0�������� ��������������������4�4� la��t�g�g�g�g�g�g��zzzd��$g$h$ifyd2d�8$g$h$ifyddgd�8�bkdt$$ift�����9 � �0�������� ��������4�4� la��t�g�g�h�h�h�h��zzzd��$g$h$ifyd2d�8$g$h$ifyddgd�8�bkd�$$ift�����9 � �0�������� ��������4�4� la��t�h�h�h�h��t�vd��$g$h$ifwd�yd2`�vd�8$g$h$ifyddgd�8�bkd2$$ift��f���9 � �0�������� ��������4�4� la��t�h�h�h�i�i�i�ik k��}n\jnj$d�8g$h$ydda$gd�ts$d�8g$h$ydda$gd�tsd�8g$h$yddgd�tsd�8g$h$yddo��*�gd�8g$h$yddgd�8�bkd�$$ift��6���9 � �0�������� ��������4�4� la��tiaimi�i�i�i�i�i�i�ij-j.j4l=ljl�l�l�l8nsn�n�n�o�o�o�op=p�q�q�q���ǹ�������������m������^r�h�tscjkhojqjh�ts5�cjkhojqj\�#h�tscjojqjfhq� ����h�ts5�cjojqjh�tscjojqjo(h�tscjojqjh�ts5�cjojqj\�ajh2�5�cjojqjh�*$h�ts5�cjojqjhnrvcjojqjhbrcjojqj$h�8�hbr6�>*cjojqj]�o(!h�8�hbr6�>*cjojqj]� k0l=l\ljl�l8nsn�n�np=pxp�p�������������$$d����$1$g$h$ifxd2yd2a$gd�n�$d�8g$h$ydda$gd�tsd�8g$h$yddgd�ts �p�p�p�p�p!!$$d����$1$g$h$ifxd2yd2a$gd�n��kd�$$if4�ֈ��> ���v!��%�0��������!6����������������������������4�4� la���yt�n��q�q�q�q�q����$$d����$1$g$h$ifxd2yd2a$gd�n��q�q�q�q?""$$d����$1$g$h$ifxd2yd2a$gd�n��kdh$$if�ֈ��> ���v!�%�0��������!6����������������������������4�4� la���yt�n��q�q�q�q�q����$$d����$1$g$h$ifxd2yd2a$gd�n��q�q�q?-$d�8g$h$ydda$gd�ts�kd�$$if�ֈ��> ���v!�%�0��������!6����������������������������4�4� la���yt�n�support quota (rmb 10,000)cumulative net position in the participating option products (in lots)copper, gold, and crude oilaluminum, zinc, silver, natural rubber, and butadiene rubbersteel rebar25>1000>2000>4000notes: 1. the cumulative net position in the participating futures products is the sum of positions in all contracts of the futures products in application. the position of a contract is calculated based on the daily net position. 2. the cumulative position in the participating option products is the sum of the positions in all contracts of the option products in application. 3. the number of position holding days is required to be no less than 20 trading days in accumulation. the support quotas under the program will be settled in the form of expenses for market activities co-held by members and the exchange. members will apply for the use of the support quotas pursuant to the relevant provisions of the guidance on 2024 exchange-member joint initiative. the sum of the support quotas for individual projects will not exceed the total budget of the program. if the total support quotas for qualified projects exceeds the budget, the exchange will allocate the support quotas to qualified projects based on their sequence of being qualified. iv. project management (i) project application the exchange will accept members� project applications from the release date of this notice till the end of june 2024. members should check the qualifications of their clients, complete the application forms (see the attachment), with relevant certification documentations enclosed, and send the electronic scanned copies of the forms and documentations to market@shfe.com.cn. (ii) project tracking during the project period, the exchange will inquire about the progress of the project from time to time and conduct on-site research on the participating members or target clients when necessary. if any rule-violating case is found, the exchange has the right to suspend or cancel the project. (iii) use of support quotas the exchange will check the outcome of all participating projects at the end of the project period. support quotas will be granted to the projects that have met the targets, and members may use the quotas for their market activities in 2025. the exchange reserves the right to interpret this program. in the event of regulatory changes, or in the absence of conditions required for the program to continue, the exchange has the right to suspend or terminate the program or to adjust the support quotas to market conditions. attachment: project application form for the 2024 corporate client development program of the shanghai futures exchange shanghai futures exchange march 8, 2024 (contact: han yun 021-68402283; li xiaoxuan 021-68401193) attachment: project application form for the 2024 corporate client development program of the shanghai futures exchange member�s namename of target clientnature of business�%soe �%private-owned enterprise �%foreign-owned enterprise �%joint venture listed company: �% yes �% notarget productsfutures: ________ options: ________company overview and risk management requirementsmember s previous services to the clienthighlight�q�ʴ�l�{�����ǵj�y���۷޸�����*���������������������� ���������ммв����������}m���������b���h�tscjojqj\�h�ch�ts6�cjojqj]�!h�ch�ts6�cjojqj]�o(h�ts5�cjojqjh�ch�ts6�cjojqjh�tscjojqjo(h�tscjojqj&h�tscjojqjfho(q� ����#h�tscjojqjfhq� ����h�tscjkhojqjh�ts5�cjkhojqj\�u"�q�b�c�d�����ɴ��r����wkd�$$if4��7�0��v!���=�0��������!6������������4�4� la���yt�n�$d����$g$h$ifxd2yd2a$gd�n�$d����$1$g$h$ifxd2yd2a$gd�n�ɴʴʹӵٴߴbhhhh$d����$g$h$ifxd2yd2a$gd�n��kd $$if4����\��g �v!���n�!���0��������!6��������������������4�4� la���yt�n�ߴ�ǵ[�¶cm;;$d�8g$h$ydda$gd�ts$d���8g$h$xd2ydda$gd�ts�kd� $$if��'�\��g �v!�n!��0��������!6��������������������4�4� la���yt�n�¶���*���������� ������������������������������$d�81$g$h$ydda$gd�ts$d�8g$h$ydda$gd�ts$d�8g$h$ydda$gd�ts$d�8g$h$ydda$gd�tsd�8g$h$yddgd�ts����_�m�o��������������� �.�0�����������7�9�b�m�n�o�x�z�{�|����������������������������������z�m`m�m`m�m`�zh�p5�@�cjojqjh�ts5�@�cjojqjh�ts@� cjojqjuh�pcjojqj\�"h�ts>*b*cjkhojqjphh�tscjojqj\�h�tsb*cjkhojqjph"h�ts5�b*cjkhojqjphh�ts5�cjojqjh�ts5�cjojqj\�h�tscjojqjh�tscjojqjaj%�_�m�n�o��������k��~kd^ $$if����0���x!�# �� 6p�o ���0��������!���������������4�4� la�yt�8�"$d����$�o &p#$/��1$g$h$ifxd2yd2a$gd�n�$d�81$g$h$ydda$gd�ts������������ �.��^^^^^^"$d����$�o &p#$/��1$g$h$ifxd2yd2a$gd�n�~kd $$if����0���x!�# �� 6p�o ���0��������!���������������4�4� la�yt�8�.�0�����v33"$d����$�o &p#$/��1$g$h$ifxd2yd2a$gd�n��kd� $$if�� �\���qox!�# �� ��� 6p�o ���0��������!�����������������������4�4� la�g�dbçyt�p���������^^"$d����$�o &p#$/��1$g$h$ifxd2yd2a$gd�n�~kdy $$if����0���x!�# �� 6p�o ���0��������!���������������4�4� la�yt�8�����7�8��^^"$d����$�o &p#$/��1$g$h$ifxd2yd2a$gd�n�~kd $$if����0���x!�# �� 6p�o ���0��������!���������������4�4� la�yt�8�s of the work plan for member�s services to the clientmember�s service teamnamepositioncontact details(led by)(contact)(common seal of the member) date:     page \* mergeformat14 8�9�o�t�]�m��````!$d����$�o &p#$/��g$h$ifxd2yd2a$gd�n�~kd� $$if��r�0���x!�# �� 6p�o ���0��������!���������������4�4� la�yt�8�m�n�o�x�y�z�t3333!$d����$�o &p#$/��g$h$ifxd2yd2a$gd�n��kdn$$if4��{�\���q�x!�# �� ��� 6p�o ���0��������!�����������������������4�4� la�g�dbçyt�pz�{�|�������t3333!$d����$�o &p#$/��g$h$ifxd2yd2a$gd�n��kdm$$if4����\���q�x!�# �� ��� 6p�o ���0��������!�����������������������4�4� la�g�dbçyt�p������t ($�� d����$�o &p#$/��1$g$h$ifwd[xd2yd2`�� a$gd�n��kd^$$if4����\���q�x!�# �� ��� 6p�o ���0��������!�����������������������4�4� la�g�dbçyt�p��������������e64d�8g$h$yddgd�8�mkd]$$if������x!��! 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